Subject: RE: Incomplete order C&C - 6241023036
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Maxwhryd Ecom <[email-masked]>, ArishLaila <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Sharafuddeen Kulumbil <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Raghu Pillai <[email-masked]>, Samer Salmeh <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Thu, 21 Jan 2021 11:56:05 +0000

@Maxwhryd Ecom<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>

As per tech, WH team to capture order damage for remaining items

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 20, 2021 3:53 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Maxwhryd Ecom <[email-masked]>; ArishLaila <[email-masked]>; Sharafuddeen Kulumbil <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Raghu Pillai <[email-masked]>; Samer Salmeh <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: Incomplete order C&C - 6241023036

External email sender, please take precaution.
Hi Jessie,

Please advise if any update on the below Inc. ID.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Sharafuddeen Kulumbil" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Raghu Pillai" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 19, 2021 12:29:55 AM
Subject: RE: Incomplete order C&C - 6241023036

@Apoorv Joshi<mailto:[email-masked]>

I’ve raised to tech INC0952170 and following up on it.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 6:50 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Sharafuddeen Kulumbil <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incomplete order C&C - 6241023036

External email sender, please take precaution.
Hi Team,

Please assist in cancellation of the below mentioned items, items not shipped since nov 2020 and no update from warehouse either. Customer is now chasing for their refund.
162713956 - - Solid Sweater with Round Neck and Long Sleeves
162659441 - - Solid Polo T-shirt with Long Sleeves
162377709 - - Solid Polo T-shirt with Short Sleeves
162329846 - - Solid Leggings with Drawstring Closure
162765699 - - Graphic Print T-shirt with Round Neck and Short Sleeves
162394418 - - Solid Sleeveless Vest with Scoop Neck
161101105 - - Solid Vest with Scoop Neck and Lace Detail
161101111 - - Solid Vest with Scoop Neck and Lace Detail
162628896 - - Solid High Neck Sweater with Long Sleeves

Thank you for your help!

Regards,
Apoorv

________________________________
From: "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Sharafuddeen Kulumbil" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "MUBASHER" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Raghu Pillai" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 11:51:33 AM
Subject: Incomplete order C&C - 6241023036

Dear Team ,

Below Said order Jeddah territory order ..

Dear Jeddah team ,

Pls Update below said order Status..

Thanks
Esaf

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 8:42 AM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; MUBASHER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incomplete order C&C - 6241023036
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "MUBASHER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 January, 2021 10:35:30
Subject: Re: Incomplete order C&C - 6241023036

reminder
________________________________
From: "MUBASHER ABDELRHMAN. HAMED" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 7:20:46 PM
Subject: Incomplete order C&C - 6241023036

Hi Team,

Problem Statement:  Incomplete order C&C - Unable to create child ticket,

Order Date :11/11/2020
Order ID: 6241023036
store: Max60271
Ticket No: 1751044

Assistance Required: Need to complete the order to be collected by the customer.

Issue Description: Customer emailed us informing that he/she placed order for (18 items) but collected only (9 items). Customer also shared us the picture of the item which they didn't received. Kindly check and process the collection of the remaining 9 items.

#Attaced Abhilash added note & store added note.
​
​Items not collected (Not-Delivered) :

162713956 - - Solid Sweater with Round Neck and Long Sleeves
162659441 - - Solid Polo T-shirt with Long Sleeves
162377709 - - Solid Polo T-shirt with Short Sleeves
162329846 - - Solid Leggings with Drawstring Closure
162765699 - - Graphic Print T-shirt with Round Neck and Short Sleeves
162394418 - - Solid Sleeveless Vest with Scoop Neck
161101105 - - Solid Vest with Scoop Neck and Lace Detail
161101111 - - Solid Vest with Scoop Neck and Lace Detail
162628896 - - Solid High Neck Sweater with Long Sleeves

Regards,
Mubasher.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com