Subject: Refund Not Processed #9627505016
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 21 Jan 2021 02:41:33 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Jan 9, 2021 
Order ID: 9627505016 
Child Ticket: 1993994 
Return Tracking ID: RP011121002728 
RMA: 1000430425 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 2 items and we have checked with the tracking number that the items have been delivered to the warehouse on 13/01/2021 but according to the hybris the refund has been not processed yet, 

Regards, 
Samer