Subject: New Reply Received - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 07:30:40 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Hi what's the update about refund as item have already been collected before few days </div>
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<div>On Sat, 16 Jan 2021, 12:42 pm Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"> Hi ​Shah,<br><br>Thank you for getting in touch with us.<br><br>We are truly sorry to hear that the refund for the returned item has not been initiated  yet. This is surely not the experience we want our customers to have when they shop with us.</div>
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<br>We have now escalated this issue with our concern team to process the refund as soon as possible.</div>
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<br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Feel free to get in touch with us for further assistance.<br> <br> Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1920903