Subject: Re: Incomplete order C&C - 6241023036
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, maxwhryd ecom <[email-masked]>, ArishLaila <[email-masked]>, Sharafuddeen Kulumbil <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Raghu Pillai <[email-masked]>, Samer Salmeh <[email-masked]>, Mohammad Shafeeque
Date: Mon, 18 Jan 2021 07:49:47 -0700 (MST)

Hi Team, 

Please assist in cancellation of the below mentioned items, items not shipped since nov 2020 and no update from warehouse either. Customer is now chasing for their refund. 
162713956 - - Solid Sweater with Round Neck and Long Sleeves 
162659441 - - Solid Polo T-shirt with Long Sleeves 
162377709 - - Solid Polo T-shirt with Short Sleeves 
162329846 - - Solid Leggings with Drawstring Closure 
162765699 - - Graphic Print T-shirt with Round Neck and Short Sleeves 
162394418 - - Solid Sleeveless Vest with Scoop Neck 
161101105 - - Solid Vest with Scoop Neck and Lace Detail 
161101111 - - Solid Vest with Scoop Neck and Lace Detail 
162628896 - - Solid High Neck Sweater with Long Sleeves 

Thank you for your help! 

Regards, 
Apoorv 

From: "maxwhryd ecom" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ArishLaila" <[email-masked]>, "Sharafuddeen Kulumbil" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "MUBASHER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Raghu Pillai" <[email-masked]> 
Sent: Sunday, January 3, 2021 11:51:33 AM 
Subject: Incomplete order C&C - 6241023036 

Dear Team , 

Below Said order Jeddah territory order .. 

Dear Jeddah team , 

Pls Update below said order Status.. 

Thanks 

Esaf 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, January 3, 2021 8:42 AM 
To: ArishLaila <[email-masked]>; Sree Adhikessavan <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Suvadeep Saha <[email-masked]>; Raghu Pillai <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; MUBASHER <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Incomplete order C&C - 6241023036 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "MUBASHER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 3 January, 2021 10:35:30 
Subject: Re: Incomplete order C&C - 6241023036 

reminder 

From: "MUBASHER ABDELRHMAN. HAMED" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 25, 2020 7:20:46 PM 
Subject: Incomplete order C&C - 6241023036 

Hi Team, 

Problem Statement: Incomplete order C&C - Unable to create child ticket , 

Order Date :11/11/2020 
Order ID: 6241023036 
store: Max60271 

Ticket No: 1751044 

Assistance Required: Need to complete the order to be collected by the customer. 

Issue Description: Customer emailed us informing that he/she placed order for (18 items) but collected only (9 items). Customer also shared us the picture of the item which they didn't received. Kindly check and process the collection of the remaining 9 items. 

#Attaced Abhilash added note & store added note. 

​ 

​Items not collected (Not-Delivered) : 

162713956 - - Solid Sweater with Round Neck and Long Sleeves 
162659441 - - Solid Polo T-shirt with Long Sleeves 

162377709 - - Solid Polo T-shirt with Short Sleeves 
162329846 - - Solid Leggings with Drawstring Closure 

162765699 - - Graphic Print T-shirt with Round Neck and Short Sleeves 
162394418 - - Solid Sleeveless Vest with Scoop Neck 
161101105 - - Solid Vest with Scoop Neck and Lace Detail 
161101111 - - Solid Vest with Scoop Neck and Lace Detail 
162628896 - - Solid High Neck Sweater with Long Sleeves 

Regards, 

Mubasher. 

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