Subject: Ticket Assigned - Ticket # 192792 Resolved
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 13:40:04 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 192792 Resolved  
 Dear Lifestyle,  Our Technical Engineer has indicated that your ticket # 192792 with subject Fwd: [#1944628] - Conversation with مرحبا has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/0c53b54f29cf0f136794ab358c0c14dca45670dd55e719c1c0d0795df28977be  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992876