Subject: Ticket Assigned - Conversation with tania
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 05:41:47 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tania tania                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  tania Bot:  Hi Tania ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622982714 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Tania, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tania ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622982714 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Tania, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Agent:  Kindly confirm is  this your mobile number 502184884? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tania ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  Hi i need to check my credit balance i didnt recieved yet Customer:  622982714 Customer:  IMAGE Agent:  May I request you to please stay on hold while I retrieve the information.  Customer:  Returned but i have used my credit balance for this order..still i didnot recieved Customer:  Ok please let know Agent:  Thanks for waiting Agent:  As per to our system there is no any return request for this order Agent:  And my credit on your balance is zero Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  Sorry Customer:  No fecher told its returned Agent:  Is there anything else I can help you?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tania ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:48 PM, 16th Jan                   Yazid                   Hi Tania, Thank you for contacting us. My name is Yazid How may I help you?           03:49 PM, 16th Jan                     tania                             03:49 PM, 16th Jan                     tania                    Hi           03:49 PM, 16th Jan                     tania                    This is my order..it s returned           03:50 PM, 16th Jan                     tania                    Its being long time but i did not received the credit balance which i have used for this order..my credit           03:50 PM, 16th Jan                     tania                    Hello           03:52 PM, 16th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           03:52 PM, 16th Jan                     tania                    Ok           03:52 PM, 16th Jan                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:53 PM, 16th Jan                   Yazid                   Is there anything else I can help with ??           03:53 PM, 16th Jan                     tania                    But its ben long time           03:53 PM, 16th Jan                     tania                    Why they cant transfer that amount since its returned           03:54 PM, 16th Jan                   Yazid                   We apologies for inconveniences caused to you  however we have already escalated to our concern team they will be back to you on your email Id           03:55 PM, 16th Jan                   Yazid                   Is there anything else I can help with ??           03:55 PM, 16th Jan                     tania                    U mean contact me?           03:56 PM, 16th Jan                     tania                    Or they do the transfer?           03:56 PM, 16th Jan                   Yazid                   they will mail you in your email id and do the needful           03:58 PM, 16th Jan                   Yazid                   Is there anything else I can help with ??           03:59 PM, 16th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1991540