Subject: Ticket Assigned - Conversation with robbie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 08:37:21 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with robbie robbie                    Bot:  Hi again! Bot:  Please enter your name Customer:  robbie Bot:  Hi Robbie ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:53 PM, 02nd Jan                   Mohammad                   Hi Robbie, Thank you for contacting us. My name is Mohammad. How may I help you?            09:54 PM, 02nd Jan                     robbie                    Hi           09:54 PM, 02nd Jan                   Mohammad                   How may I help you?           09:54 PM, 02nd Jan                     robbie                    9624038776           09:55 PM, 02nd Jan                   Mohammad                   Please elaborate the concern           09:55 PM, 02nd Jan                     robbie                    I made a return for this maybe 3 to 5 days ago and got a call from the courrier 3 days ago asking for my location and until now there is no update           09:56 PM, 02nd Jan                     robbie                    I called the number who asked for my location multiple times but now he is not answering           09:58 PM, 02nd Jan                     robbie                    What kind of service do you have?           09:58 PM, 02nd Jan                   Mohammad                   Please allow me to check it for you.            09:59 PM, 02nd Jan                   Mohammad                   We apologies for the delay           10:00 PM, 02nd Jan                   Mohammad                   Please let me forward the case to the courier           10:00 PM, 02nd Jan                     robbie                    Yes please           10:00 PM, 02nd Jan                     robbie                    And then?           10:01 PM, 02nd Jan                   Mohammad                   so that pick yp can be done on priority           10:01 PM, 02nd Jan                     robbie                    Im very upset with the quality i got and now with your service           10:01 PM, 02nd Jan                   Mohammad                   We sincerely apologies.           10:01 PM, 02nd Jan                   Mohammad                   We make sure the collection will be done on priority.           10:02 PM, 02nd Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:02 PM, 02nd Jan                     robbie                    Its clearly written that it will only take 2 to 3 days           10:02 PM, 02nd Jan                     robbie                    It should be a gift           10:02 PM, 02nd Jan                     robbie                    Last year           10:02 PM, 02nd Jan                   Mohammad                   We can understand           10:02 PM, 02nd Jan                     robbie                    Thats what the previous agent said 3 days ago as well           10:03 PM, 02nd Jan                     robbie                    You dont understand hahaha.           10:03 PM, 02nd Jan                     robbie                    So what should I do now           10:03 PM, 02nd Jan                     robbie                    Will wait again for next year?           10:03 PM, 02nd Jan                   Mohammad                   We have already forwarded the case to the courier           10:04 PM, 02nd Jan                   Mohammad                   Mean while can you please confirm the mobile number of your's ?           10:04 PM, 02nd Jan                     robbie                    When will I expect a call from them?           10:04 PM, 02nd Jan                     robbie                    0547311507           10:04 PM, 02nd Jan                   Mohammad                   +971547311507 is this the number ?           10:04 PM, 02nd Jan                     robbie                    Yes           10:04 PM, 02nd Jan                   Mohammad                   by tomorrow.           10:04 PM, 02nd Jan                     robbie                    One of the fucking staff from courrier asked for my exact location and wasted my time just to send my fucking address           10:05 PM, 02nd Jan                     robbie                    And now they are not answering even on whatsapp and call           10:05 PM, 02nd Jan                     robbie                    Will expect a call from them again tomorrow. Poor service.           10:06 PM, 02nd Jan                   Mohammad                   You will be contacted by the courier very soon.           10:07 PM, 02nd Jan                     robbie                    Okay thanks           10:07 PM, 02nd Jan                   Mohammad                   welcome.           10:08 PM, 02nd Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:08 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1948724