Subject: RE: refund not processed #6238584603
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Sharafuddeen Kulumbil <[email-masked]>, seeta.seeta <[email-masked]>, Sumon Satish <[email-masked]>, Vinod Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 17:09:14 +0000

@Apoorv Joshi<mailto:[email-masked]>

Raised to tech INC0955375

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 15, 2021 8:25 PM
To: Jessie Caparas <[email-masked]>
Cc: Sharafuddeen Kulumbil <[email-masked]>; seeta.seeta <[email-masked]>; Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund not processed #6238584603

External email sender, please take precaution.
Hi Team,

Please assist in cancellation of the following items:  162795687 - 162676232 - 162582021 - 162525772 -162579439 - 162525775 in the below case. Customer placed an order for 13 items but under the consignment we only sent 7 items. Partial cancellation option is greyed out.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sharafuddeen Kulumbil" <[email-masked]<mailto:[email-masked]>>, "Sumon Satish" <[email-masked]<mailto:[email-masked]>>, "Vinod Sharma" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 11:02:19 AM
Subject: Re: refund not processed #6238584603

Hi Team,

Can you please assist us in the below case, as the customer placed the order for 13 items and from our side we have only shipped 7 items.

Requesting you to kindly ship the remaining items.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 December, 2020 20:58:17
Subject: refund not processed #6238584603

Hi Team,

Problem Statement: Incomplete order
Order ID: 6238584603
child ticket: 1878190
Order Date : 03-Nov-2020
Tracking ID: FP1105200002391
Assistance Required: Need Urgent shipping

Issue Description: Customer placed order for 13 items but as per the Consignments only received 7 items delivered.

The items: 162795687 - 162676232 - 162582021 - 162525772 -162579439 - 162525775, not shipped.

Kindly check and do  the needful.

Regards,
Samer

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