Subject: RE: Order Cancellation - 6250461313
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Mohd Imran <[email-masked]>
Date: Fri, 15 Jan 2021 17:06:22 +0000

@Akshay Berry<mailto:[email-masked]>

Please update on the below incident.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 15, 2021 8:06 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Order Cancellation - 6250461313

External email sender, please take precaution.
Hi Jessie,

Please assist in getting an update on the below incident ID. Remaining Items are still not cancelled in this order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 8:55:07 PM
Subject: RE: Order Cancellation - 6250461313

@Shakeeb Arsalan<mailto:[email-masked]> Raised to tech.

INC0945017

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 12:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Cancellation - 6250461313

External email sender, please take precaution.
Hi Team,

Order Created:Dec 2, 2020
Order Number: 6250461313
As per the WH team the invoice has been cancelled,
Please assist in getting the below items cancelled so we can the have the customer refunded.
Items to be cancelled : 162581582 - 162586306 - 162582337 - 162586338 - 162117007  - 159470197 - 162302766- 162319709  - 162092428

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 11:49:38 PM
Subject: RE: Order Cancellation - 6250461313

@ArishLaila<mailto:[email-masked]>

Kindly check and action 1882185

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 6:54 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: Order Cancellation - 6250461313

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6250461313

Order placed on Dec 2, 2020 and no consignment details on this order still. We raised the following child ticket to confirm whether the order is visible or not and to ship out the same: #1882185 but no action taken on the same.

Please assist in cancellation of the remaining items in this order. Partial cancellation option is showing greyed out.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "SAEEDURRAHMAN CHOUDHARY" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Pooja Kathuria" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 2:22:21 PM
Subject: Late Shipping

Hi Team,

Problem Statement: Late Shipping

Order Date : Dec 2, 2020
Order ID: 6250461313
Tracking Id: N/A

Assistance Required: Need urgent shipping

Issue Description: The order was placed on Dec 2, 2020 but still is showing "IN_PROGRESS". A child ticket has been created already 5 days ago.

Pleas advise

Regards,
Saeedurrahman

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com