Subject: Re: incomplete order #9623471013
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>
Date: Fri, 15 Jan 2021 09:37:02 -0700 (MST)

Hi Team, 

Please assist in cancellation of the following items as not shipped under consignment: 162489559 - 162112947 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, January 3, 2021 3:18:09 PM 
Subject: incomplete order #9623471013 

Hi Team, 

Problem Statement: incomplete order 

Order Date :Dec 21, 2020 
Order number: 9623471013 
Child Ticket: 1928103 
Item ID: 162489559 - 162112947 
Store code:Centrepoint21006 
Tracking ID:100285575 

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received two items, Under the consignment details we can see that only two items have been shipped/Delivered from our side. 

The item; 162489559 - 162112947, not shipped. 

As per WH: Regarding this order we dont have any update in the system . The order may be cancelled or not belongs to Conloc. 

The make one item 162112947 out of stouk and processed the refund. 

The item: 162489559 not shipped and not refunded. 

Kindly chick and do the needful. 

Regards, 
Samer