Subject: Re: refund not processed #6238584603
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Sharafuddeen Kulumbil <[email-masked]>, Seeta Seeta <[email-masked]>, Sumon Satish <[email-masked]>, Vinod Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 09:24:33 -0700 (MST)

Hi Team, 

Please assist in cancellation of the following items: 162795687 - 162676232 - 162582021 - 162525772 -162579439 - 162525775 in the below case. Customer placed an order for 13 items but under the consignment we only sent 7 items. Partial cancellation option is greyed out. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Sharafuddeen Kulumbil" <[email-masked]>, "Sumon Satish" <[email-masked]>, "Vinod Sharma" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, December 24, 2020 11:02:19 AM 
Subject: Re: refund not processed #6238584603 

Hi Team, 

Can you please assist us in the below case, as the customer placed the order for 13 items and from our side we have only shipped 7 items. 

Requesting you to kindly ship the remaining items. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 23 December, 2020 20:58:17 
Subject: refund not processed #6238584603 

Hi Team, 

Problem Statement: Incomplete order 
Order ID: 6238584603 
child ticket: 1878190 
Order Date : 03-Nov-2020 
Tracking ID: FP1105200002391 
Assistance Required: Need Urgent shipping 

Issue Description: Customer placed order for 13 items but as per the Consignments only received 7 items delivered. 

The items: 162795687 - 162676232 - 162582021 - 162525772 -162579439 - 162525775, not shipped. 

Kindly check and do the needful. 

Regards, 
Samer