Subject: Re: Refund approval#6255146691
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 15 Jan 2021 09:24:08 -0700 (MST)

Hi Team, 

Any update?? 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 9 January, 2021 17:21:07 
Subject: Refund approval#6255146691 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1906016 
Order Date: Dec 16, 2020 
Order ID: 6255146691 
Tracking ID: FP1217201000663 
Total Price: SAR 166.5 
Issue Description: Customer is complaining that he has not received the order however it is showing completely delivered from our side on 17/12/2020, we asking LMG team to provide us with the POD, but no response from LMG till now and the customer is chasing us about the refund. 

Customer's history: customer with us from 1/20/19 and he placed 16 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards,