Subject: RE: Order Cancellation // Order ID: 8214248709
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Sankar T <[email-masked]>, Mohd Imran <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cskuwait <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Fri, 15 Jan 2021 10:22:04 +0000

@Apoorv Joshi<mailto:[email-masked]>

Raised to tech INC0955181

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 15, 2021 12:47 PM
To: Jessie Caparas <[email-masked]>
Cc: Sankar T <[email-masked]>; Mohd Imran <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cskuwait <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: Re: Order Cancellation // Order ID: 8214248709

External email sender, please take precaution.
Hi Jessie,

Please assist in getting an update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 5:39:46 PM
Subject: RE: Order Cancellation // Order ID: 8214248709

Hi @Sankar T<mailto:[email-masked]>,

Please check if we can cancel it.

With reference to the order #8214248709
Item ID: 162658717 - - Sustainable Plush Robe with Hooded Neck and Pockets

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 10:19 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Cancellation // Order ID: 8214248709

External email sender, please take precaution.
Hi Imran,

Please assist.
We need the refund to be initiated against the following item 162658717  on urgent basis.

Regards
Shakeeb

________________________________
From: "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 1:20:15 PM
Subject: RE: Order Cancellation // Order ID: 8214248709

Dear sir ,
Please be informed the order item already cancelled & not processed

INVOICE_NO
ITEM_ID
ORDER_QTY
RDC_EXPECTED_QTY
CANCEL_QTY
CONCEPT_NAME
AUDITED_QTY
8214248709
162662419
1
1
0
Splash
1
8214248709
160296730
2
2
0
Lifestyle
2
8214248709
160726253
1
1
0
Lifestyle
1
8214248709
162658717
1
1
1
Splash
0
8214248709
160296730
1
1
1
Lifestyle
0

Thanks & Regards,

Siva Prasad

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: 28 December 2020 10:36
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order Cancellation // Order ID: 8214248709

Hi @Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>,

Please help us to cancel below item from order.

With reference to the order #8214248709
Item ID: 162658717 - - Sustainable Plush Robe with Hooded Neck and Pockets

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 10:11 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Cancellation // Order ID: 8214248709

External email sender, please take precaution.
Hi Imran,

Any update on the issue.

Regards
shakeeb

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 6:43:26 PM
Subject: RE: Order Cancellation // Order ID: 8214248709

Raised to tech INC0930172<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0930172&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbe587b0596b44d9a7abd08d8b9321d89%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637462972199612063%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=unVzkw55hC7QA%2FuBIQyUDEk3xZfa1Bfo7QunRu4WLb0%3D&reserved=0>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 9:04 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Order Cancellation // Order ID: 8214248709
Importance: High

External email sender, please take precaution.
Hi Jessie,

With reference to the order #8214248709
Item ID: 162658717 - - Sustainable Plush Robe with Hooded Neck and Pockets

Kindly assist us to cancel the item as it has not shipped. also the partial cancelation is disable.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 5:19:35 PM
Subject: Order Cancellation // Order ID: 8214248709

Hi Team,

Problem Statement: Order Cancellation
Order Date : Nov 14, 2020
Order ID: 8214248709<callto:6237165234>
Tracking ID: FP1115201000815

Kindly cancel the item (162658717) as it has not been shipped and process the refund ASAP.

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbe587b0596b44d9a7abd08d8b9321d89%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637462972199622054%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DcAepYW6s0Wn0F%2FHuQiCNd%2F7rCmqT2yWFydeN3R3A5A%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbe587b0596b44d9a7abd08d8b9321d89%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637462972199632046%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1h6trFUUGavWc4nKMNAhCipFFP6EIR40LM5l42m5cmQ%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com