Subject: Re: Refund Not Processed - 9622413509
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 01:13:42 -0700 (MST)

Hi Jessie, 

Please assist in getting the below RMA processed. No response on child ticket either. RMA status is still showing reached warehouse. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 15, 2021 1:24:28 PM 
Subject: Refund Not Processed #Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Dec 16, 2020 
Order ID: 9622413509 
Child Ticket: 1983944 
Return Tracking ID: 46048259084 
RMA: 1000408287 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for one item and we have checked with the tracking number that the items have been delivered to the warehouse on 10/01/2021 but according to the hybris the refund has been not processed yet, 

Regards, 
Samer