Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 07:24:46 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">The same items still in ur online store i saw it</div>
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<div>On Tue, 12 Jan 2021, 10:15 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi John,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order no #8227977000.<br><br>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>During quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</div>
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<strong>Kindly note: the other items have been shipped and you’ll receive an SMS and an email when your order is ready for collection it will ASAP.</strong><br><br>Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1979052