Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 06:36:16 +0000

Hi Samer Salmeh,  
  The following message composed by you on ticket 1979064 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Tasneem,  ​  Thank you for reaching out to us and giving us the opportunity to serve you.  ​  With reference to order no #9625168158.  ​  We would like to inform you that as per our return policy, we can only accept return requests in store if they are made within 14 days after the delivery of the products. You purchased this item on (Dec 29, 2020), so you won't be able to return ​the item in store.  ​   We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.  Feel free to get in touch with us for further assistance.  Your friends, The Support Team