Subject: RE: Return Issue - 6245584570
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Bm Olmjeddah <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Olm Jeddah <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 10 Jan 2021 11:10:46 +0000

Hi @Bm Olmjeddah<mailto:[email-masked]>

As per the system the above-mentioned order number shows picked up on 25th November 2020.

Have you picked up the order and handed over to @Ksaconloc Returns<mailto:[email-masked]>.
Please assist.

@Ksaconloc Returns<mailto:[email-masked]> FYI

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Sunday, January 10, 2021 12:33 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Bm Olmjeddah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Olm Jeddah <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Return Issue - 6245584570
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please follow up on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 9, 2021 7:23 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Bm Olmjeddah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Return Issue - 6245584570

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6245584570
AWB: RP1125200005078

Items collected from the customer since Nov 28, 2020 and they are still not delivered to our warehouse. As per online tracking the tracking status is still in transit to dispatch. We have also escalated to LMG multiple times as per the matrix to get the collected items delivered to WH but receiving no response.

Request you to please assist in closing this case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Bm Olmjeddah" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Olm Jeddah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 January, 2021 07:58:50
Subject: Late RTO #6245584570

Hi Team,

With reference to the tracking ID:RP1125200005078
Order: 6245584570

The item has been collected from customer on , and till now did not delivered to WH. Kindly arrange a delivery to WH ASAP.

Regards,
Fauzan

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 1 January, 2021 19:23:55
Subject: Late RTO #6245584570

Hi Team,

Problem Statement: Late return to warehouse.
Order ID: 6245584570
Tracking ID: RP1125200005078
Assistance Required: Need Urgent Delivery

Issue Description: The items collected from customer from 28/11/2020 and till now not RTO.
The customer asking about refund.

Regards,
Samer

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