Subject: RE: Refund approval #6242039010
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 10 Jan 2021 09:33:21 +0000

@Apoorv Joshi<mailto:[email-masked]> Proceed with goodwill refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 9, 2021 7:04 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval #6242039010

External email sender, please take precaution.
Hi Team,

Please assist on the below case. As per response from LMG they have contacted the customer under child ticket: 1947705 and customer has mentioned taht no item remaining with them to return. As per customer they have alredy handed over the item to courier however, no return receipt was shared withc ustomer nor the return tracking.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 9 January, 2021 18:54:05
Subject: Re: Refund approval #6242039010

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1891470
Child ticket: 1947705
Order Date :14 Nov 2020
Order ID:6242039010
Tracking ID:RP1122200008093
Total Price: SAR 112

Issue Description: Issue Description: Customer raised a return request for 3 items and as per customer she/he handed over all 3 items to the courier team.
The returned items: 162130311 - 162363280- 162199106. As customer he returned the mentiend items on 28/11/2020.
AS per tracking Order Not Picked.

Customer's history: the customer with us from 11/28/19 and he placed 11 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "bm olmdammam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "jamal akhtar" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 January, 2021 14:27:14
Subject: Re: Late Collection #6242039010

Hi Team,

Please confirm: has the order mentioned below been collected from the customer or not ?
as per the customer the order has been collected, please if you have the order then submit it to the WH on priority.

Regards
shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 7:36:04 PM
Subject: Late Collection #6242039010

Hi Team,

Any update related the below case so the custmer waiting for collection from mor than a month.

Problem Statement:  Late Collection
Order Date :14 Nov 2020
Order ID:6242039010
Tracking ID:RP1122200008093
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 22-11-2020 and till now the item has not collected from the customr.

Regards,
Samer

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