Subject: Re: Refund not processed #6255433900
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sat, 9 Jan 2021 23:06:00 -0700 (MST)

Hi Team, 

Please check the below issue and advise, the customer is chasing us constantly on chat regarding the refund. 
Need your assistance. 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 9, 2021 4:10:16 PM 
Subject: Refund not processed #6255433900 

HI Team, 

Order ID :6255433900 
Hybris ticket NO: 07700401 

We create a new ticket on hypris on 01/01/2021 to transfer the amount to the customer bank account, but till noe the refund not processed. 

Bnnk deatails has been updated and removed my credit balance, so kindly transfer the amount: SAR 146.2 to the customer bank account. 

Kindly check and do the needful, 

Regards, 
Samer