Subject: Return Issue - 6245584570
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Bm Olmjeddah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Olm Jeddah <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 9 Jan 2021 08:22:40 -0700 (MST)

Hi Team, 

With reference to the order number: 6245584570 
AWB: RP1125200005078 

Items collected from the customer since Nov 28, 2020 and they are still not delivered to our warehouse. As per online tracking the tracking status is still in transit to dispatch. We have also escalated to LMG multiple times as per the matrix to get the collected items delivered to WH but receiving no response. 

Request you to please assist in closing this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Bm Olmjeddah" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Olm Jeddah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 2 January, 2021 07:58:50 
Subject: Late RTO #6245584570 

Hi Team, 

With reference to the tracking ID: RP1125200005078 
Order: 6245584570 

The item has been collected from customer on , and till now did not delivered to WH. Kindly arrange a delivery to WH ASAP. 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 1 January, 2021 19:23:55 
Subject: Late RTO #6245584570 

Hi Team, 

Problem Statement: Late return to warehouse. 
Order ID: 6245584570 
Tracking ID: RP1125200005078 
Assistance Required: Need Urgent Delivery 

Issue Description: The items collected from customer from 28/11/2020 and till now not RTO. 
The customer asking about refund. 

Regards, 
Samer