Subject: Re: Late Shipping- incomplete order #6242688719
From: Samer Salmeh <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 21 Dec 2020 05:14:59 -0700 (MST)

Hi Team, 

According the child ticket 1722487, the WH inform us to process the refund for items which not shipped. 

Regards, 
Samer 

From: "Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 9 December, 2020 10:29:58 
Subject: Re: Late Shipping- incomplete order #6242688719 

Hi Team, 

Any update?? 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "ArishLaila" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, 1 December, 2020 15:06:38 
Subject: RE: Late Shipping- incomplete order #6242688719 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] [ mailto:[email-masked] | 
@ArishLaila ] 

Are you able to mark the below items as LIT/SED as they have not been shipped? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, November 30, 2020 7:17 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Late Shipping- incomplete order #6242688719 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist us to cancel the below items from the order # 6242688719 . As it has not shipped yet. 

Items ID: 162794583 - 162735290 - 162674412 - 162795901- 161705406 - 161705398- 161705402 - 162788218 - 162788223 - 162800662 - 162766395 - 162788228 -162737027 - 162736808 

Regards, 

Fauzan 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 5:58:55 PM 
Subject: Late Shipping- incomplete order #6242688719 

Hi Team, 

We have escalated to WH under ticket 1722487, but no response. 

Problem Statement: Late Shipping- incomplete order 
Order Date : Nov 16, 2020 
Order ID: 6242688719 
Tracking ID: Z2316974 
Assistance Required: Need shipping the rest of the order 

Issue Description: Customer placed order on 16 Nov for 19 items and only 5 items shipped and delivered to customer from our side. 

The following items till now not ship: 

162794583 - 162735290 - 162674412 - 162795901- 161705406 - 161705398- 161705402 - 162788218 - 162788223 - 162800662 - 162766395 - 162788228 -162737027 - 162736808 

Customer is chasing us for his/her order so we request you to ship the rest of the order on priority basis. 

Regards, 
CS Team 

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