Subject: Return complaint #9793686219
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 21 Dec 2020 01:24:30 -0700 (MST)

Hi Team, 

Order ID: 9793686219 
Ticket: 1871822 
Item:161123766 - - Chicco Hoopla Baby Rocker 
concept: BABYSHOP 

We have received a complaint from a customer regarding his purchase from Babyshop. The customer placed the order for 161123766 - - Chicco Hoopla Baby Rocker AED279.00, on Jul 23, 2020. 
As per the customer the item was sold to him with defected piece. 

The customer has clearly mentioned in her email that he raised a complaint with consumer rights govt of Dubai as per attach. 

The customer is with us since 7/21/20 and placed 4 orders, and he asking about exchange or refund. 

Thanks & Regards, 
Samer