Subject: New Reply Received - Your faulty Bouncer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 05:05:16 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Your faulty Bouncer  Ticket comment <div dir="auto">Hello Babyshop</div>
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<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Order ID; 9793686219, item: 161123766 - - Chicco Hoopla Baby Rocker</span><br>
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<div>On Sun, 20 Dec 2020 at 12:23 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1871822</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1871822<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div dir="ltr">​Hi Zeeshan,<br>​<br>Thank you for contacting us.<br>​<br>We are sorry for the inconvenience caused to you.</div>
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<div dir="ltr">We would be happy to help you. However for us to check and investigate, we would need some more information.<br><br>Please provide us with more details and order number to further assist you.</div>
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<div dir="ltr">After checking and investigated your orders information, we found two orders (Babyshop)​:</div>
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<div dir="ltr">Order ID: 9793470387, the refund amount of AED 199 has been processed from our side to you card on 23/07/2020.</div>
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<div dir="ltr">Order ID; 9793686219, item: 161123766 - - Chicco Hoopla Baby Rocker</div>
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<br>Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1871822