Subject: RE: Refund approval #8217846323
From: Reddy Prasad <[email-masked]>
To: Farah Humaidan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>
Cc: ecom cskuwait <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Sat, 19 Dec 2020 14:02:53 +0000

Dear Akshay

Please confirm if ticket is closed

Regards

Reddy Prasad

From: Farah Humaidan <[email-masked]>
Sent: Saturday, December 19, 2020 10:42 AM
To: Reddy Prasad <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Akshay Berry <[email-masked]>
Cc: ecom cskuwait <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: RE: Refund approval #8217846323

External email sender, please take precaution.
Dear Reddy,

Please find attached email already sent to your team that shipment was delivered, all items were delivered on 10 DEC

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 – 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Reddy Prasad [mailto:[email-masked]]
Sent: Friday, December 18, 2020 7:00 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: ecom cskuwait <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval #8217846323

Hi Farah

Can we get update on trailing email on priority

Regards

Reddy Prasad

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 1:26 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; farah humaidan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: ecom cskuwait <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval #8217846323

External email sender, please take precaution.
Hi Team,

Please assist in closing this issue.

Regards
shakeeb

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "farah humaidan" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 7:33:05 PM
Subject: RE: Refund approval #8217846323

@Farah Humaidan<mailto:[email-masked]> Can you please assist here as we are not receiving any response from the courier for the remaining 2 shipments.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 4:33 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: ecom cskuwait <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval #8217846323

External email sender, please take precaution.
​_
Hi Akshay,

We would like to inform you that as per customer he received 3 boxes, however the courier partner is not getting back to us.

Please advise?

Regards,
Shakeeb

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 6:13:05 PM
Subject: RE: Refund approval #8217846323

Thank you Siva.

@seeta.seeta<mailto:[email-masked]> Please check with the customer and courier about how many boxes received and delivered.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 4:39 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval #8217846323

Dear sir,
Please be informed the order placed with total 24 items all 24 items shipped In 05 Containers Through POSTA PLUS courier partner dated on 27/Nov/20 from WH,
Find below Items shipped with containers
158119982   ECKWT 71664
1611359971 ECKWT 71672

Thanks & Regards,

Siva Prasad

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: 06 December 2020 15:26
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval #8217846323

@ecom cskuwait<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> Can u please help us know how many shipments / boxes was the order dispatched in. Customer is claiming missing items.

161359971 - - Giggles Casual Baby Stroller
158119982 - - Giggles Wooden Gliding Cradle

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 4:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval #8217846323

External email sender, please take precaution.
Hi Team,

Kindly advise us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 December, 2020 09:07:40
Subject: Refund approval #8217846323

Hi Team,

Hi Team

Problem Statement: Refund approval.

Ticket ID:  1811171 - 1820437
Order Date:  Nov 26, 2020
Order ID: 8217846323
Tracking ID: 100042823233
Total Price: 64.4 KWD

Issue Description: Customer placed order for 24 items but as per the customer he/she has only received 22 items, Under the consignment details we can see that all 24 items has been shipped/Delivered from our side.

Customer's history:  two items out of 24 is missing, customer reported the issue first time as per history. The missing item are:
 161359971 - - Giggles Casual Baby Stroller the cost of the item is
KWD34.20.
158119982 - - Giggles Wooden Gliding Cradle the cost of the item is  KWD31.20.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com