Subject: RE: Re: Refund not processed # 6244950651
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 19 Dec 2020 13:07:30 +0000

Dear Team,

Pl change the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Saturday, December 19, 2020 3:43 PM
To: [email-masked]
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Re: Refund not processed # 6244950651

External email sender, please take precaution.
Dear Vishwajeet,

We are waiting for your response. Please provide feedback over the previous mail so that we can proceed further towards user concern.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C172797b3b23245f2d5f408d8a4134549%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439749964229033%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MB2nFDmQwacIPUJz%2B%2B5TO7S1cjhQHt4k%2Fbk7SUxc7C0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C172797b3b23245f2d5f408d8a4134549%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439749964229033%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E%2BrbJlBS6eewuaxG%2BOLOCm713hkSHPivTIEvmOyLEVo%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C172797b3b23245f2d5f408d8a4134549%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439749964239026%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hxAvQMLRfCdWfcokhFdKaJ5ldm2MjuvBi3GxwDyPRRs%3D&reserved=0>
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On Fri, 18 Dec at 9:34 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vishwajeet,

We need your confirmation to proceed with the above request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C172797b3b23245f2d5f408d8a4134549%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439749964239026%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ot97tEjTK18ewy7ud2pCvVSQcFneHjqlaRtO%2BOOrQMQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C172797b3b23245f2d5f408d8a4134549%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439749964249015%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eRmId%2BFVa8eDXiiDtDfwxwyvIF0oHF1bsRjIfivrhtc%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C172797b3b23245f2d5f408d8a4134549%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439749964249015%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qUXy5pU3cJ0C%2F0uf6xuAkwHgQJ9DNSrnXZH0Lw1DrmE%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Fri, 18 Dec at 4:22 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Shakeeb,

Thanks for contacting FarEye!!
We have received your concern regarding status change. We are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C172797b3b23245f2d5f408d8a4134549%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439749964259013%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z76UwfsM9QnNfx0a6PdgSLXkZJrM4YGeQiPYbRDYUNU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C172797b3b23245f2d5f408d8a4134549%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439749964259013%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cmSkVc0Fpe4856Due1AW8E4RihnexmdKZUhV%2BcB0VRo%3D&reserved=0> to check the details.
Thanks and Regards,

Prabhjot Kaur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C172797b3b23245f2d5f408d8a4134549%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439749964269004%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RsUE40bk%2Fg3yV7FVfRWvrLyT9bIWEsep8Q58o3%2BNkCo%3D&reserved=0>

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On Fri, 18 Dec at 4:13 PM , Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate the RTO as the order has been retuned and the status is not updated yet.
the customer is chasing us for the refund
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODM2Nzg2ODcsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.u2Ai2tB6pho7wxaZV0thge-MFmhr5Miaux4XQpU0vbY]

Regards
Shakeeb
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 2:15:58 PM
Subject: Refund not processed # 6244950651

Hi Team,

Order Id: 6244950651

Order status: IN_PROGRESS

Issue description: the order returned to warehouse (not delivered) on 05/12/2020 as per online tracking, but as hypris the order still IN_PROGRESS.
The customer asking about refund, so kindly check and do the needful.

Regards,
Samer
184805:211857
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