Subject: Re: Re: Refund not processed # 6244950651
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 11:43:09 +0000

Dear Vishwajeet,      We are waiting for your response. Please provide feedback over the previous mail so that we can proceed further towards user concern.      You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye         Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 18 Dec at  9:34 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 We need your confirmation to proceed with the above request. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   

  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 

 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Fri, 18 Dec at  4:22 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 
   
 Thanks for contacting FarEye!! We have received your concern regarding status change. We are working on the same and will update you soon. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Prabhjot Kaur, Technical Engineer

 FarEye- Enabling Digital Logistics 

 
  Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Fri, 18 Dec at  4:13 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                             
 Hi Team,  Please initiate the RTO as the order has been retuned and the status is not updated yet. the customer is chasing us for the refund 

 Regards Shakeeb 

From: "Samer Salmeh" <[email-masked]> To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> Sent: Tuesday, December 15, 2020 2:15:58 PM Subject: Refund not processed # 6244950651 

 Hi Team, 
   Order Id: 6244950651 
  Order status: IN_PROGRESS 
  Issue description: the order returned to warehouse (not delivered) on 05/12/2020 as per online tracking, but as hypris the order still IN_PROGRESS. 
 The customer asking about refund, so kindly check and do the needful. 
  Regards, 
 Samer