Subject: Re: Refund not processed #6240914014
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 19 Dec 2020 02:04:01 -0700 (MST)

Hi Team, 

Please note that the shipment has been returned to the WH as per Tracking ID, but the Hybris is updated as delivered, so kindly process the refund on your priority basis. 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 17 December, 2020 11:43:11 
Subject: Refund not processed #6240914014 

Hi Team, 

Order ID: 6240914014 
Tracking ID: SD000400985 

Issue Description: the customer inform us that he didn't receive the order, and as per tracking the order not delivered (Package Returned) on 23/11/2020, and as per hyprise the order delivered on 14/11/2020, the customer asking about refund. 

Kindly check and do the needful. 

Regards, 
Samer