Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 05:19:49 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  I'm not getting a response from you. Are we still connected? Customer:  I made a return request for order # 6247409857 Customer:  Can you please cancel this request Agent:  Sure Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Because i mistakenly added 2 items to return   actually i want to return only 1 item Agent:  I request you to please confirm to us that which item that you want to return. Customer:  Printed midi shirt, white  color size 22, i just want to return this 1 item from this order# 6247409857 Agent:  As per your request, I've amended the request to return only 1 item (Printed Midi Shirt Dress with Long Sleeves and Tie Ups) Customer:  Thanks Agent:  I request you to please fill up the address form again that has been sent to your registered email id. Customer:  Hello Agent:  Yes Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  I request you to please fill up the address form again that has been sent to your registered email id. Customer:  Can you update me on my refunds for orders # 6245880068 and #6244422406 Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that your return items are still with the courier partner once we will receive the item at our warehouse. we will initiate the refund at the earliest. However, we have also informed the courier team to return the product back to the warehouse on priority. Customer:  Its ridiculous its been more than a week since i returned them to your courier Customer:  I will make a complaint foe for this Agent:  Please allow us some time to work and get this issue fixed for you. Customer:  If I dont get refund immediately i will make a complaint to consumer forum Agent:  We are extremely sorry for the delay in refunding for your items and inconvenience caused to you. Please be assured that we have escalated the case to the senior department to resolve it at the earliest. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us again. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Yes, its been more than 15 days Customer:  6245880068 Customer:  6244422406 Customer:  6248696501 Customer:  6247409857 Agent:  We sincerely apologize for the inconvenience caused to you. Customer:  All these have been returned many days ago Customer:  And every time i ask the status, there is same reply Customer:  But no action Customer:  When will i get my money back Customer:  I cannot follow up everyday for my money Agent:  As we can check, your case for late refund had already been escalated . we request you to please allow us some more time to do the same. Agent:  Once again please accept our sincere apologies for delay in refunding for your items. Customer:  Just give me the date when will i get it ? Agent:  We are sorry, as we cannot comment on the exact date and time. However the refund will be processed within 2 - 3 business days. Customer:  For all 4 orders ? Agent:  Please be assured that we will try our best to initiate the refund for all 4 orders at the earliest. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:21 AM, 19th Dec                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?           12:22 AM, 19th Dec                     hello                    I want my refund asap           12:23 AM, 19th Dec                     hello                    Its been more than 20 days           12:23 AM, 19th Dec                     hello                    6248696501           12:24 AM, 19th Dec                     hello                    6247409857           12:24 AM, 19th Dec                     hello                    ???           12:25 AM, 19th Dec                   Mohammad                   Please allow me to check that for you.           12:27 AM, 19th Dec                   Mohammad                   We sincerely apologies for the delay           12:28 AM, 19th Dec                   Mohammad                   we need to escalate the case           12:29 AM, 19th Dec                     hello                    I was said the same couple of days ago           12:29 AM, 19th Dec                     hello                    But no action           12:30 AM, 19th Dec                     hello                    From your side           12:30 AM, 19th Dec                     hello                    Its ridiculous           12:30 AM, 19th Dec                   Mohammad                   We are truely sorry for delay           12:30 AM, 19th Dec                   Mohammad                   We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly.           12:30 AM, 19th Dec                     hello                    How much more time           12:31 AM, 19th Dec                     hello                    Tell me the day and date           12:31 AM, 19th Dec                     hello                    How much time you need           12:31 AM, 19th Dec                     hello                    I will write my bad experience with you on social media           12:32 AM, 19th Dec                     hello                    Its ridiculous           12:32 AM, 19th Dec                   Mohammad                   You will be contacted on [email-masked] with in 24/48 hours           12:32 AM, 19th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:34 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891387