Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 05:19:49 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:35 AM, 19th Dec                     hi                             12:36 AM, 19th Dec                     hi                    My this order is returned almost 3 weeks! But didn’t received refund           12:37 AM, 19th Dec                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?           12:37 AM, 19th Dec                     hi                    Hi           12:37 AM, 19th Dec                   Mohammad                   How may I help you?           12:38 AM, 19th Dec                     hi                    My order amount is not refund until now i just shared the order number           12:38 AM, 19th Dec                     hi                    I also called the help line last week but stil no information about it           12:38 AM, 19th Dec                     hi                             12:39 AM, 19th Dec                   Mohammad                   Please allow me to check that for you.           12:40 AM, 19th Dec                   Mohammad                   We apologies for the delay           12:41 AM, 19th Dec                   Mohammad                   we need to forward the case.           12:41 AM, 19th Dec                     hi                    Ok i am waiting           12:41 AM, 19th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:41 AM, 19th Dec                     hi                    Ok please thank you           12:42 AM, 19th Dec                   Mohammad                   We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly.           12:42 AM, 19th Dec                     hi                    Sure           12:42 AM, 19th Dec                   Mohammad                   thanks for your cooperation.           12:42 AM, 19th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:42 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891407