Subject: Re: Re: Refund not processed # 6244950651
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 10:52:31 +0000

Dear Shakeeb,     Thanks for contacting FarEye!! We have received your concern regarding status change. We are working on the same and will update you soon.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8aa9b270c70dfcb1c6a86223e7ccd6b2a747773350af3905379a6c28b19707d8 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Prabhjot Kaur, Technical Engineer   FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Fri, 18 Dec at  4:13 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                             
 Hi Team,  Please initiate the RTO as the order has been retuned and the status is not updated yet. the customer is chasing us for the refund 

 Regards Shakeeb 

From: "Samer Salmeh" <[email-masked]> To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> Sent: Tuesday, December 15, 2020 2:15:58 PM Subject: Refund not processed # 6244950651 

 Hi Team, 
   Order Id: 6244950651 
  Order status: IN_PROGRESS 
  Issue description: the order returned to warehouse (not delivered) on 05/12/2020 as per online tracking, but as hypris the order still IN_PROGRESS. 
 The customer asking about refund, so kindly check and do the needful. 
  Regards, 
 Samer