Subject: Re: Refund not processed # 6244950651
From: Shakeeb Arsalan <[email-masked]>
To: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Fri, 18 Dec 2020 03:43:52 -0700 (MST)

Hi Team, 

Please initiate the RTO as the order has been retuned and the status is not updated yet. 
the customer is chasing us for the refund 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 15, 2020 2:15:58 PM 
Subject: Refund not processed # 6244950651 

Hi Team, 

Order Id: 6244950651 

Order status: IN_PROGRESS 

Issue description: the order returned to warehouse (not delivered) on 05/12/2020 as per online tracking, but as hypris the order still IN_PROGRESS. 
The customer asking about refund, so kindly check and do the needful. 

Regards, 
Samer