Subject: RE: Refund approval #6246948921
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, ArishLaila <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 18 Dec 2020 09:21:59 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please go ahead.

FYI @ArishLaila<mailto:[email-masked]> and @Ramesh Gottimukkala<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, December 17, 2020 5:14 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval #6246948921

External email sender, please take precaution.
Hi Team,

Please assist regarding the followinconcern.

Regards
shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 1:48:30 PM
Subject: Refund approval #6246948921

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1762983
Order Date:  Nov 25, 2020
Order ID: 6246948921
Tracking ID: FP1125200002867
Total Price: SAR122.40

Issue Description:  The order was shipped from our side on 11/25/20 and as per fareye website the order delivered to customer on Nov-30-2020, But customer claiming that she has not received the order. We have escalated to LMG for POD but not getting any response.

Customer's history: Customer with us from 5/16/19, and he placed 5 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

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