Subject: Re: Late Delivery #6246739178
From: Bm Olmjeddah <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Thu, 17 Dec 2020 16:56:19 +0000

Hi

we tried to deliver the order but the customer contact number is wrong, the order status is RTO

Regards

Ali Mohammed Al-Shaebi

Jeddah, KSA

Mobile :+966544605236
Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia.  I PO Box 23679 | Jeddah 21436 l Saudi Arabia

________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, December 15, 2020 3:40 PM
To: Bm Olmjeddah <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Subject: Re: Late Delivery #6246739178

External email sender, please take precaution.

Hi Team,

Please advise regarding the following issue.
the order is pending snce long time and the customer is chasing us constantly.

Please assist ASAP.

Regards
shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Saturday, December 12, 2020 11:33:34 AM
Subject: Late Delivery #6246739178

Hi Team,

Related the below case, we escalated to LMG for delivery  and update customer phone number from 03/12/2020 to arrange delivery but no response under ticket 1803384, and customer waiting for his order.

Problem Statement: Late Delivery
Order Date : 24-Nov-2020
Order ID: 6246739178
Tracking ID: FP1126200001217
Customer contact number: 0567106794
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 26/11/2020  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Samer

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