Subject: Refund Not Processed #9616366618
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 16 Dec 2020 03:45:43 -0700 (MST)

Hi Team. 

Problem Statement: Refund Not Processed 
Order Date : Nov 21, 2020 
Order ID: 9616366618 
Return Tracking ID: 46043989224 
RMA: 1000215777 
Child Ticket: 1781342 : Warehouse received the items, but the refund not processed. 
Assistance Required: Need refund for customer. 

Issue Description: The customer raised the return request on 11/24/20 and as per aramex tracking website the order reached warehouse on 26 Nov 2020 and as per hybris the status is reached warehouse, and no refund has been done to the customer. 

Kindly process the refund asap . 

Regards, 
Samer