Subject: Re: Bank transfer refund// 8207479606
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Tue, 15 Dec 2020 22:13:39 -0700 (MST)

Hi Jessie, 

Please assist in closing the below case. Bank details for customer already updated in customer's account, Pending since October, 2020 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Saturday, 12 December, 2020 16:00:49 
Subject: RE: Bank transfer refund// 8207479606 

[ mailto:[email-masked] | @Harish Thakor ] [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Any reason why there is a delay on the below ticket? 

03677025 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, December 12, 2020 9:09 AM 
To: Jessie Caparas <[email-masked]>; Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Samer Salmeh <[email-masked]> 
Subject: Re: Bank transfer refund// 8207479606 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Harish thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 3, 2020 11:11:49 PM 
Subject: RE: Bank transfer refund// 8207479606 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Harish Thakor ] 

Just a gentle reminder for this order. 

Hybris ticket ID 03677025 created from October 29. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 3, 2020 2:07 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank transfer refund// 8207479606 

External email sender, please take precaution. 

Hi Team, 

Please assist to close this case as the customer is chasing us constantly. 

Regards 
shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 19, 2020 9:39:45 AM 
Subject: RE: Bank transfer refund// 8207479606 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Harish Thakor ] 

A gentle reminder on the below please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 18, 2020 3:03 PM 
To: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Bank transfer refund// 8207479606 

External email sender, please take precaution. 

Hi Team, 

The bank details have been updated and the bank transfer is still in progress, kindly check the below order details and and transfer the amount as customer is threatening for complain. 

Order ID: 8207479606 

RMA: 1000104200 

Bank details : 

Account holder Name: KAREEMAH FA ALFAILAKAWI 

Account No: 202244131610260 

IBAN No: kw82nbok0000000000002022441316 

Account type: Saving account 

Bank Name: NBK National Bank of Kuwait 

Bank branch: Fintas 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 11 November, 2020 10:08:05 
Subject: Bank transfer refund// 8207479606 

Hi Team, 

The bank transfer refund still in progress, kindly check on the below order details and process the refund asap. 

Order ID: 8207479606 

RMA: 1000104200 

Regards, 

Algaily. 

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