Subject: Re: Late Delivery #6246739178
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked], [email-masked], ramesh gottimukkala <[email-masked]>
Date: Tue, 15 Dec 2020 05:40:50 -0700 (MST)

Hi Team, 

Please advise regarding the following issue. 
the order is pending snce long time and the customer is chasing us constantly. 

Please assist ASAP. 

Regards 
shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 12, 2020 11:33:34 AM 
Subject: Late Delivery #6246739178 

Hi Team, 

Related the below case, we escalated to LMG for delivery and update customer phone number from 03/12/2020 to arrange delivery but no response under ticket 1803384, and customer waiting for his order. 

Problem Statement: Late Delivery 
Order Date : 24-Nov-2020 
Order ID: 6246739178 
Tracking ID: FP1126200001217 
Customer contact number: 0567106794 
Assistance Required: Need Urgent Delivery 
Issue Description: The order was shipped from our side on 26/11/2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
Samer