Subject: Re: Refund approval #6249714844
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 13 Dec 2020 23:21:48 -0700 (MST)

Hi Jessie, 

RMAs 1000284585, 1000284685 
Please note that the above RMAs have been deleted and the customer is insisting that he returned items under one them. 
We request you to help in getting the AWBs associated with the mentioned RMAs in order to check on the BI publisher if we received any items. 

Regards 
shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, December 13, 2020 10:36:25 AM 
Subject: Refund approval #6249714844 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1867435 
Order Date: Nov 30, 2020 
Order ID: 6249714844 
Tracking ID: RMA Deleted in Hybris twice 
Total Price: SAR 108 
Issue Description: As per customer he returned the items to Aramex, but according the Hypris the AWB deleted twice and customer create AWB on 04/12, therefore we cant able to check if the item returned through online tracking. 

Customer's history: the customer with us from 30/11/2020, and placed this order only. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer