Subject: Refund approval #6249714844
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 12 Dec 2020 22:06:25 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1867435 
Order Date: Nov 30, 2020 
Order ID: 6249714844 
Tracking ID: RMA Deleted in Hybris twice 
Total Price: SAR 108 
Issue Description: As per customer he returned the items to Aramex, but according the Hypris the AWB deleted twice and customer create AWB on 04/12, therefore we cant able to check if the item returned through online tracking. 

Customer's history: the customer with us from 30/11/2020, and placed this order only. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer