Subject: Ticket Assigned - Conversation with mohammed ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 02:49:28 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed ali mohammed ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed ali Bot:  Hi Mohammed Ali ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536147227            11:03 PM, 12th Dec                   Anvesh                   Hi Mohammed, Thank you for contacting us. My name is Anvesh. How may I help you?           11:05 PM, 12th Dec                     mohammed ali                    I am still waiting for my refund in 2 orders           11:05 PM, 12th Dec                   Anvesh                   We regret for the inconvenience caused to you.           11:05 PM, 12th Dec                   Anvesh                   Can you please provide the order ID in order to assist in detail?           11:06 PM, 12th Dec                     mohammed ali                    1 min           11:06 PM, 12th Dec                     mohammed ali                    6245880068           11:07 PM, 12th Dec                     mohammed ali                    6244422406           11:08 PM, 12th Dec                   Anvesh                   Thank you for information. Please allow me a moment to fetch the order details for you.           11:08 PM, 12th Dec                   Anvesh                   As we can check refund for the order 6245880068 has been processed on November 23rd           11:10 PM, 12th Dec                   Anvesh                   The order did not reach the warehouse.           11:10 PM, 12th Dec                   Anvesh                   The refund will be processed, once the items reaches warehouse and completes quality checks.           11:10 PM, 12th Dec                   Anvesh                   We would like to inform you that, we will raise an escalation to our concerned department to solve the concern as soon as possible.           11:11 PM, 12th Dec                   Anvesh                   Is there anything else I can help you with?           11:11 PM, 12th Dec                     mohammed ali                    Wait           11:12 PM, 12th Dec                     mohammed ali                    It has been almost 15 days if your carrier did not deliver it to warehouse it’s not my fault           11:13 PM, 12th Dec                   Anvesh                   We regret for the inconvenience. We will definitely do the best to solve the concern on priotity and contact you via email.           11:14 PM, 12th Dec                     mohammed ali                    And even for the 1st order I did not get the refund in my account yet           11:15 PM, 12th Dec                   Anvesh                   We will raise an escalation for both the returned items.           11:16 PM, 12th Dec                     mohammed ali                    I need update on other two orders as well           11:16 PM, 12th Dec                   Anvesh                   Yes, you will get the update and refund for both the refund items as soon as possible.           11:17 PM, 12th Dec                     mohammed ali                    6248696501           11:17 PM, 12th Dec                     mohammed ali                    6247409857           11:17 PM, 12th Dec                     mohammed ali                    Pls update me for above orders as well           11:18 PM, 12th Dec                   Anvesh                   We will escalate for the all the order updates and refund.           11:20 PM, 12th Dec                   Anvesh                   Is there anything else I can help you with?           11:20 PM, 12th Dec                     mohammed ali                    I was said the same thing even few days ago, but no action was taken           11:21 PM, 12th Dec                   Anvesh                   You are loyal customer to us and we always strive to provide the excellent customer services to our customers. We always admire true customer satisfaction.           11:22 PM, 12th Dec                   Anvesh                   Please consider this as rare exeption.           11:22 PM, 12th Dec                   Anvesh                   We will defintiely do the best to sort this out on priority.           11:23 PM, 12th Dec                     mohammed ali                    Just tell me when I will get all my refunds , that’s all I want to know , and nobody is giving me the answer to that           11:23 PM, 12th Dec                   Anvesh                   The refund will be processed once the items returned to warehouse and completes quality check.           11:25 PM, 12th Dec                     mohammed ali                    You stupid guy , you have said that to me already           11:25 PM, 12th Dec                     mohammed ali                    Just don’t copy paste your answers           11:26 PM, 12th Dec                     mohammed ali                    I want to know when it will be done           11:26 PM, 12th Dec                     mohammed ali                    I don’t care about your procedure           11:26 PM, 12th Dec                   Anvesh                   We will definitely send the follow up to courier team to deliver the order to warehouse as soon as possible and once the items reaches warehouse, we will process the refund on priority.           11:27 PM, 12th Dec                   Anvesh                   We do destabilisation ecounters you. Please allow us sometime and we will process the refund on priority.           11:28 PM, 12th Dec                   Anvesh                   Hi, I'm not getting a response from you. Are we still connected?           11:30 PM, 12th Dec                   Anvesh                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:33 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1867196