Subject: RE: Refund approval #6244969823
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 12 Dec 2020 12:16:49 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 12, 2020 4:11 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval #6244969823

External email sender, please take precaution.
Hi Team,

Please check and assist.

Regards
Shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 9:55:15 AM
Subject: Refund approval #6244969823

Hi Team

Problem Statement: Refund approval.

child Ticket ID: 1754439
Order Date:  Nov 20, 2020
Order ID: 6244969823
Tracking ID: FP1121200001286
Total Price: SAR159.
Concept: BABYSHOP

Issue Description:  Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

Customer's history: Customer history: one item out of 4 is missing, customer reported the issue first time as per history.

The missing item is 162030194 - - Juniors Scooty Baby Buggy,  the cost of the item is SAR159.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

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