Subject: RE: Refund approval #6468874450
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 12 Dec 2020 11:34:47 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 12, 2020 3:16 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval #6468874450

External email sender, please take precaution.

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 2:59:20 PM
Subject: Refund approval #6468874450

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1733789
Order Date:  Mar 8, 2020
Order ID: 6468874450
Tracking ID: no
Total Price: SAR292.00

Issue Description: As per BI publisher 3 items have been received in the WH .and as per return receipt shared by the customer , 4 items have been returned (4 items under RMA 24249009),but as per the hybris the refund is " In progress " only for the 3 items.

Customer's history: the customer with us from 27/01/20219, and he placed more than 20 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

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