Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 09:21:32 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mai                    Bot:  Hi again! Bot:  Please enter your name Customer:  mai Bot:  Hi Mai ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:40 AM, 04rd Dec                     mai                    السلام عليكم           03:42 AM, 04rd Dec                   Hamza                   مرحبا معك حمزه يسرني أن أساعدك           03:47 AM, 04rd Dec                     mai                    لو سمحت، انا قدمت مرتين شكوى بخصوص طلب استرجاع           03:47 AM, 04rd Dec                     mai                    ٦٢٣٩٩٥٢٦٣٢           03:47 AM, 04rd Dec                     mai                    ده رقم الطلب كنت، طالبة استرجع قطعة منه وجا المنذوب واخذ القطعة وبتد اسبوعين تم إلغاء الطلب من عندكم           03:48 AM, 04rd Dec                     mai                    علي اساس اني استلمت القطعة           03:48 AM, 04rd Dec                     mai                    وعلي اساس ان يتواصل معايا، حد لحل المشكلة ولا حصل           03:50 AM, 04rd Dec                     mai                    الووو           03:52 AM, 04rd Dec                   Hamza                   لحظات من فضلك           03:54 AM, 04rd Dec                     mai                    ؟؟           03:59 AM, 04rd Dec                   Hamza                   لحظات من فضلك لكي يتم التحقق على اكمل وجه           03:59 AM, 04rd Dec                     mai                    اوك           04:00 AM, 04th Dec                   Hamza                   شكرا لانتظارك معنا           04:03 AM, 04th Dec                   Hamza                   نعتذر منك عميلنا العزيز على الازعاج والتأخير الذي تسببنا به           04:04 AM, 04th Dec                   Hamza                   لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           04:04 AM, 04th Dec                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             04:05 AM, 04th Dec                     mai                    اوك ثالث موة اراسلكم بخصوص الموضوع ده           04:05 AM, 04th Dec                     mai                    سكرا           04:05 AM, 04th Dec                   Hamza                   كان من دواعي سروري مساعدتكم.            04:08 AM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1819492