Subject: RE: refund approval#2000567940
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 11 Dec 2020 11:43:09 +0000

@Seeta Seeta<mailto:[email-masked]>

Go ahead and manually refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, December 11, 2020 1:47 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval#2000567940
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 December, 2020 09:46:58
Subject: refund approval#2000567940

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 1729100 - 1796694

Order Date:  Nov 18, 2020 - Nov 22, 2020
Order ID:  2000521137 -  2000567940
Tracking ID: 43824359644 - 43825202864
Total Price:  EGP488 and  EGP110.8

Issue Description: As the customer the items related the order #2000521137 returned on 24/11/2020  AWB (43824359644) with returned items related the order 2000467711 (43824097483)  and 28/11/2020 through (43825202864), and till now there is no refund and as Aramex tracking there are many AWB and some of then cancelled.

Customer's history: the customer with us from 02/10/2020 and he placed 15 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Samer

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