Subject: Re: refund approval#2000567940
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 11 Dec 2020 02:47:21 -0700 (MST)

Hi Team, 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, 10 December, 2020 09:46:58 
Subject: refund approval#2000567940 

Hi Team, 

Problem Statement: Refund approval. 
Ticket ID: 1729100 - 1796694 

Order Date: Nov 18, 2020 - Nov 22, 2020 
Order ID: 2000521137 - 2000567940 
Tracking ID: 43824359644 - 43825202864 
Total Price: EGP488 and EGP110.8 
Issue Description: As the customer the items related the order #2000521137 returned on 24/11/2020 AWB (43824359644) with returned items related the order 2000467711 (43824097483) and 28/11/2020 through (43825202864), and till now there is no refund and as Aramex tracking there are many AWB and some of then cancelled. 

Customer's history: the customer with us from 02/10/2020 and he placed 15 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 

Samer