Subject: Refund approval # 9601554384
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 10 Dec 2020 00:46:40 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1847135 
Order Date: Sep 5, 2020 
Order ID: 9601554384 
RMA: 1000063741 
Total Price: AED135 
Issue Description: As per customer the item returned through Aramex since four month, as hypris there is a return request on 12/10/2020 without tracking , the order Store pickup. 
the customer inform us that he will submit a complaint. 

Customer's history: the customer with us from 31/03/2020 and he placed more than 20 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer