Subject: New Reply Received - refund urg
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 09:57:27 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  refund urg  Ticket comment <div dir="ltr">REMINDER<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">Centrepoint</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sun, Jan 3, 2021 at 10:24 AM<br>Subject: Re: [#1869485] - refund urg<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="ltr">Hi Waris,<br><br>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6244884325 Please note that the refund has been processed successfully from our side for the amount (SAR49.40), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div dir="ltr">The Support Team</div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature">Muhammad Waris Malik</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1869485