Subject: RE: Refund approval #8378211613
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Samer Salmeh <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 7 Jan 2021 06:56:05 +0000

@Seeta Seeta<mailto:[email-masked]> This has already been refunded into customer’s Knet account.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Thursday, January 7, 2021 8:03 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval #8378211613
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please provide us the voucher extend approval for the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 5 January, 2021 17:33:33
Subject: Refund approval #8378211613

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1919911
Order Date:  Apr 16, 2020
Order ID: 8378211613
Total Price: 49.10 KWD
Concepts: BABYSHOP and LIFESTYLE

Issue Description: The order not delivered(NDR), and the refund amount as voucher on 04/06/2020, as per the customer he informed about the voucher on 26/12/2020, when the voucher invalid.

Customer's history: the customer with us from 4/16/20 and he placed only one order.

Assistance required: We request you to provide refund approval in order to have the customer refunded and close the issue.

Regards,
Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Customer voucher concern-Fintas
From: Mustafa Chakki <[email-masked]>
To: Youraj Kinhikar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Amir Abdullah <[email-masked]>, Ron Thomas <[email-masked]>, Julius Rodrigues <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Ashok Kumar Gupta <[email-masked]>, CP Fintas <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 31 Dec 2020 13:34:38 +0000

REFUNDED

From: Youraj Kinhikar <[email-masked]>
Sent: Thursday, December 31, 2020 4:32 PM
To: Mohammad Shababe Quamar <[email-masked]>; Amir Abdullah <[email-masked]>; Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>; Mustafa Chakki <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Ashok Kumar Gupta <[email-masked]>; CP Fintas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Customer voucher concern-Fintas

@Mustafa Chakki<mailto:[email-masked]>@Malik Ismail<mailto:[email-masked]> Any update on below mail.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: 30 December 2020 18:12
To: Amir Abdullah <[email-masked]<mailto:[email-masked]>>; Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Ashok Kumar Gupta <[email-masked]<mailto:[email-masked]>>; CP Fintas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer voucher concern-Fintas

Thanks @Amir Abdullah<mailto:[email-masked]>

@Mustafa Chakki<mailto:[email-masked]> Please process the below mention ticket.

Thanks,

Shababe Quamar

From: Amir Abdullah <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 6:04 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>
Cc: Ashok Kumar Gupta <[email-masked]<mailto:[email-masked]>>; CP Fintas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer voucher concern-Fintas

Hi @Mohammad Shababe Quamar<mailto:[email-masked]>,

This has been done.

Amir Abdullah

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971553664660

t: +97145172179

  _____

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 5:45 PM
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Amir Abdullah <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>
Cc: Ashok Kumar Gupta <[email-masked]<mailto:[email-masked]>>; CP Fintas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer voucher concern-Fintas

Looping in @Amir Abdullah<mailto:[email-masked]> @Ron Thomas<mailto:[email-masked]> @Julius Rodrigues<mailto:[email-masked]>

Please block below mention RVs.

Order # 8378211613

8378211613-53120445-51842-27257

8378211613-53120445-76193-21078

Thanks,

Shababe Quamar

From: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 5:25 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Ashok Kumar Gupta <[email-masked]<mailto:[email-masked]>>; CP Fintas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer voucher concern-Fintas

Dear Shababe,

Any updated on the same.

Regards

Youraj

From: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Sent: 28 December 2020 19:23
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Ashok Kumar Gupta <[email-masked]<mailto:[email-masked]>>; CP Fintas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer voucher concern-Fintas

Transfer in KNET

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C846f30e369e54118598e08d8ad90d29d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637450184804947062%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R36kK0U4d%2B5h%2FsiYwMErcFOX0kGFpiLYFTQVBdqPxSU%3D&reserved=0>

  _____

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 6:55:38 PM
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Ashok Kumar Gupta <[email-masked]<mailto:[email-masked]>>; CP Fintas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer voucher concern-Fintas

Hi @Youraj Kinhikar<mailto:[email-masked]>

Please confirm, do you want to extent the vouchers? Or customer want transfer amount into customer’s KNET?

Thanks,

Shababe Quamar

From: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 7:12 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Ashok Kumar Gupta <[email-masked]<mailto:[email-masked]>>; CP Fintas <[email-masked]<mailto:[email-masked]>>
Subject: Customer voucher concern-Fintas

Dear Shababe,

As discussed, Customer is insisting for cash refund to her card since the vouchers are not getting redeemed online as they are expired. Since this is critical hence sending through mail and not through Jotform.

Customer Contact details are mentioned below

Reemalshealan

+96551109989

Regards

Youraj