Subject: Re: Refund approval #8378211613
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Samer Salmeh <[email-masked]>, jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 6 Jan 2021 21:02:55 -0700 (MST)

Hi Team, 

Can you please provide us the voucher extend approval for the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Tuesday, 5 January, 2021 17:33:33 
Subject: Refund approval #8378211613 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1919911 
Order Date: Apr 16, 2020 
Order ID: 8378211613 
Total Price: 49.10 KWD 
Concepts: BABYSHOP and LIFESTYLE 
Issue Description: The order not delivered(NDR), and the refund amount as voucher on 04/06/2020, as per the customer he informed about the voucher on 26/12/2020, when the voucher invalid. 

Customer's history: the customer with us from 4/16/20 and he placed only one order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded and close the issue. 
Regards, 
Samer