Subject: C&C Delay - 9624817623
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Wed, 6 Jan 2021 07:50:41 -0700 (MST)

Hi Team, 

With reference to the order number: 9624817623 

Order placed on Dec 27, 2020 and the order status is still showing ready to ship. We have checked with WH under child ticket: 1939403 and they have advised us that the items have already been handed over to the store. As per store they are saying they have not received the items at the store. 

Please look into this and advise. Customer still wish to receive this order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, January 5, 2021 4:49:53 PM 
Subject: Missing order #9624817623 

Hi Team, 

Problem Statement: Missing order 
with reference to order number: 9624817623 
Child Ticket: 1939403 
Order date: Dec 27, 2020 
Store code: Splash21168 

Issue Description:The order is placed on Dec 27, 2020 but till now READY_TO_SHIPPED 

As per WH: Order has shipped on Dated 28-Dec-2020. 

As the store: Order not received in store. 

Kindly check and do the needful. 

Regards, 
Samer