Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 07:44:06 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div>Dear Valued Customer </div>
<div>Shipment is successfully delivered to warehouse </div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">Kindly note that this request has been closed automatically by our system </span></div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">For any other requests &amp; inquiries please make sure to change the subject of the E-mail, and remove the case reference to open a new ticket in our system to be able to look into your new requests or inquiries.</span></div>
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<font></font><br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span> <br> <br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/31/2020 3:02:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked];[email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1825600] -  [CaseReference:CAI/1220/35281]</span>
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<br><div>Dear Valued Customer </div>
<div>Shipment is returning to warehouse under HAWB <font>43829320312</font>
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<font></font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/27/2020 6:22:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked];[email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1825600] -  [CaseReference:CAI/1220/35281]</span>
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<br><div>Dear Valued Customer </div>
<div>Sorry for the delay , shipment still under delivery process<br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/22/2020 3:24:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked];[email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1825600] -  [CaseReference:CAI/1220/35281]</span>
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<br><div>Dear Valued Customer </div>
<div>Shipment delivery is in progress <br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/19/2020 2:32:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked];[email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1825600] -  [CaseReference:CAI/1220/35281]</span>
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<br><div>Dear Valued Customer </div>
<div>Greetings </div>
<div>Kindly be noted that the shipment is collected under HAWB 45358969504 and will be out for delivery shortly to the warehouse  </div>
<div>Will keep you updated <br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/19/2020 6:29:00 AM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked];[email-masked]<br><b>Subject:</b> RE: Fwd: [#1825600] -</span>
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<div dir="ltr">Hi Team,<br><br>Any update related the below case,so  the customer is chasing us for collection.<br><br>Order ID: 2000592483</div>
<div dir="ltr">Reference L167E4A<br>Order Date : 25/11/2020</div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Samer</div>
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                            في
                            الخميس, 17 ديسمبر في  6:48 PM
                            <span class="separator">,  Service Center - CAI Consumer &lt;[email-masked]&gt;  كتب:
                            <div>Dear valued customer,</div>
<div>Kindly be noted that your order request is now with the courier to be collected asap </div>
<div> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Donia Yehia </span> <br> <br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/16/2020 5:04:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked];[email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1825600] -  [CaseReference:CAI/1220/29000]</span>
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<br><div>Dear valued customer,</div>
<div>Kindly be noted that your new request has been submitted under <strong>Reference</strong> <font color="red"><b>L167E4A</b></font><br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Donia Yehia </span> <br> <br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/15/2020 11:08:00 AM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked];[email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1825600] -  [CaseReference:CAI/1220/29000]</span>
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<br><div>Dear valued customer,</div>
<div>Kindly be noted that your new request has been submitted under <strong>Reference</strong> <font color="red"><b>L15D3E6 </b></font><br>Sorry for any delay .</div>
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<span style="font-family: Calibri; font-size: 16px">Best Regards <br> Donia Yehia </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/15/2020 9:00:00 AM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked];[email-masked]<br><b>Subject:</b> RE: Fwd: [#1825600] -</span>
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<div dir="ltr">Hi Team,</div>
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<div dir="ltr">Regarding the below case, the customer inform us that nobody call him for collection and he waiting from 29/11/2020 and till now the item has not collected so kindly arrange the collection on priority basis.<br><br>Problem Statement:  Late Collection<br>Order ID: 2000592483<br>Order Date : 25/11/2020<br>Tracking ID: 43825883544</div>
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<strong>Reference L0849E5</strong><br>customer contact number: 201282892789<br>Assistance Required: Need Urgent Collection<br><br>Issue Description: The return request was created on 29/11/2020 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br><br>Regards,</div>
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                            في
                            الأربعاء, 9 ديسمبر في  5:09 PM
                            <span class="separator">,  Service Center - CAI Consumer &lt;[email-masked]&gt;  كتب:
                            <div>Dear valued customer, </div>
<div>Kindly be noted that your shipment is not ready so, please check with your customer and inform us when the shipment is ready to do the needful .<br><br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Donia Yehia </span> <br> <br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/8/2020 2:44:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked];[email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1825600] -  [CaseReference:CAI/1220/16425]</span>
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<br><div>Dear valued customer, </div>
<div>Kindly be noted that your new request has been submitted under <strong>Reference</strong> <font color="red"><b>L0849E5</b></font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Donia Yehia </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/8/2020 12:17:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#1825600] -</span>
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External email: avoid to open links or attachments unless sender is known and content is relevant..</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement:  Late Collection<br>
Order ID: 2000592483<br>
Order Date : 25/11/2020<br>
Tracking ID: 43825883544<br>
customer contact number: 201282892789<br>
Assistance Required: Need Urgent Collection<br>
<br>
Issue Description: The return request was created on 29/11/2020 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br>
<br>
Regards,<br>
Samer</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1825600